COOKIE AND PRIVACY POLICY

COOKIES

Lucie uses cookies. We are committed to building and maintaining a relationship with our customers and visitors to our platform. In this notice and any linked information, references to ‘us’, ‘our’ or ‘we’ are to Lucie. If you have any questions about your personal data and privacy, please email info@lucieapp.co.uk. 

 

What is a cookie?

A cookie is a small piece of data sent from a website and stored on the user’s device while the user is browsing a website. Cookies were designed to be a reliable mechanism for websites to remember stateful information or to record the user’s browsing activity. They can be used for a wide range of purposes, for example, to identify your computer’s previous visits to the site, and to detect the most popular features of the site. A cookie session only lasts for the time you are on the Site and makes sure that once you’re logged in, you won’t have to login again unless you close your computer or quit your browser or logout of the Site. Usually when you close or quit your browser, it will automatically delete the cookie session.

 

We store a cookie so we can tell who you are, if you have logged in to our website and then show you the information that is relevant to you. We also store on your computer what search preferences you have selected to save you time.

  

PRIVACY POLICY

Collection of your personal data:

We will collect, store and use the personal data provided by you so that we can manage our relationship with our users. We may also collect personal data from other sources for purposes such as linking any social media accounts to your user’s profile. We will also generate information about you ourselves. This notice is to inform you about what information we process about you and the ways in which we intend to use it. This notice applies to information we use throughout your time visiting Lucie, including any future changes to details we currently hold. To ensure we keep your information up to date and accurate it is important that you notify us of any changes to your personal details as soon as they are known.

 

Analytics

This website may collect at any time personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

 

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with our website analytics provider, to learn about site traffic and activity. We also use Firebase as a third party tracker used for analytics within the app. We may collect this information in a variety of ways through signing up via your existing social media or an online form you complete on our website or app.

 

Marketing and Advertising Emails:

We may send you marketing and / or advertising emails, which you can unsubscribe from by clicking the link at the bottom of the email. 

 

Making an Account and Booking with Lucie

When you register an account with us you become part of our customer community. We store the information that you supply such as name, email address, telephone number and address. This information is stored in our private and secure database which is hosted in a private network with no public access, using encryption technologies that are complainant with the relevant regulations. We share your information like addresses with the experts so that they can perform the booking appointment for you. We also store this information so we can show you your past and upcoming bookings. Lucie will never share your personal information with any other company without your consent first. We have to collect credit / debit card information in order to take payment for a booking, but this is not stored on our systems. Instead it is stored directly with our payment provider, Stripe. We trust Stripe to look after our customer’s card information. You can read more about Stripe’s security on their website: https://stripe.com/en-gb.

 

Access to your personal information:

You are entitled to view, amend or delete the information about you that we hold. To do this please email us at info@lucieapp.co.uk. By law, we have to action this within one month of your request though we will do this as soon as possible. 

 

Changes to this policy 

This policy is up to date. Any changes to this policy will be kept up to date and visible on both the website and application.